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Frequently Asked Questions (FAQ)



Can I call FLEX for an in town pick up when I'm ready?

Only in case of a medical appointment, your professional will call the FLEX line at 705-335-3341 when you are ready for your pick up at the main entrance.

Please note that this line is only available during the day from 8am-4pm, and only for medical appointments.

Do drivers carry money to make change?

No. Exact fare is required. Place cash in the fare box when you get on the bus.


Where can I get tickets, passes, and schedules?

Tickets and passes can be purchased at your municipal office or here online . The FLEX SHUTTLE schedules can be picked up at your municipal office or in multiple locations such as the hospital, community centers, pharmacies and grocery store.

If you are a community organization in need of bulk tickets, please contact FLEX SHUTTLE at


Does FLEX SHUTTLE operate on holidays and weekends?

No. FLEX SHUTTLE operates Monday – Friday from 9:00 am – 4:00 pm.  There is no service on weekends or on statutory holidays. For more information you can visit


Winter Weather Service Cancellations

If the school buses are canceled, does FLEX SHUTTLE still operate?

If school buses are canceled, the FLEX SHUTTLE might still operate.  Sometimes the concessions are more slippery than town roads therefore the shuttle would be canceled in the concessions only. If highways are unsafe, the shuttle might only operate within the town of Kapuskasing. In any case, the FLEX Shuttle driver will call every person that booked a trip if the shuttle cannot pick them up. 


Accessibility Information

 FLEX SHUTTLE is committed to eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration and equal opportunity.

FLEX SHUTTLE recognizes the diverse needs of all our riders and will respond by striving to provide services that are accessible to all.


Accessibility Lift

FLEX SHUTTLE vehicles are equipped with a lift at the rear of the bus to assist passengers. The lift can be used by passengers with limited mobility or who require a mobility aid which prevents them from boarding at the front of the bus. The lift can be deployed by the bus operator upon request.

The usable platform for the lift is 30” x 44” and the weight limit for the lift is 800 lbs.

If your mobility aid meets the length, width, and weight requirements there are factors such as maneuverability that may affect your ability to properly board the bus. You must be able to maneuver your mobility aid into the designated areas on the bus.

The final decision concerning if mobility aid can be safely loaded onto the bus will be at the discretion of operator.


Priority Seating

Priority seating is located at the front and rear of the bus. These seats are reserved for people of all ages with disabilities and mobility challenges. Ontario Regulation 191/11 requires that passengers, other than persons with disabilities must vacate these seats if its use is required by a person with a disability.  These seats are marked on FLEX SHUTTLE vehicles by signs above the seats.


Transit Stops

In cases where a transit stop is temporarily inaccessible, people with disabilities will be able to board or exit the bus at the closest available safe location. In determining where a safe location is located, the operator will consider the preference of the person with a disability. However the final determination of the safe location will be determined by the operator.


Storage of Assistive Devices/Mobility Aids/Strollers

Where room is available and safe storage is possible the operator will ensure that mobility aids are safely secured within the bus. Assistive devices, mobility aids etc. should never obstruct the aisle or block entrance/exit areas of the bus. All storage of mobility aids is done at no additional cost to the passenger.


Service Animals

We welcome people with disabilities and their service animals. People with disabilities are permitted to be accompanied by their service animal and keep that animal with them when accessing services provided by Ride Norfolk, unless the animal is otherwise excluded by law.

It is the responsibility of the person with a disability to ensure that his or her service animal is kept in control at all time and clear of all aisles and exits.


Support Persons

A person with a disability who is accompanied by a support person will be permitted to have that person accompany them while using FLEX SHUTTLE. There shall be no charge to support persons accompanying a person with a disability while using FLEX SHUTTLE. When reserving your seat it is imperative that you mention that you will be accompanied by a support person.

FLEX SHUTTLE may deem it necessary to require a support person for a person with a disability in order to protect the health and safety of that person or others using the service. This will only occur after a consultation with the person with a disability and when it is the only means to allow the person with a disability to access the service.

Feedback Process

Those who wish to provide feedback on the way FLEX SHUTTLE provides service to people with disabilities can do so through; telephone, in writing, email, and through our social media platforms.

Ticket or Cash

Pay with exact cash on the bus or purchase tickets in advance. Bus drivers do not carry change. Tickets and passes will still be accepted.

New fares effective NOVEMBER 1, 2019 

Ticket Definitions

In Town: Getting on and getting off in Kapuskasing. If a rider gets on and gets off in Kapuskasing they are required to pay an In Town fare regardless of where the bus has traveled during the ride.

Out of Town: Getting on and getting off in different towns.  A ‘different town’ is considered any distance 8km or greater from the riders original boarding location.

Purchase Tickets

Tickets can be purchased with cash or debit at your municipal office.

Moonbeam Municipal Office

Kapuskasing Welcome Center

Val Rita-Harty Municipal Office

Opasatika Municipal Office


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